Question 1

What areas of Australia does NB Freight service?

Accepted Answer

NB Freight coordinates freight across Australia, including the mainland capitals and regional destinations connected through our transport network. Coverage for a specific pickup or delivery address is confirmed when we quote your freight.

Question 2

What types of freight can you move?

Accepted Answer

We handle palletised freight, cartons, crated goods, machinery, building products and general business freight. If your consignment is oversize, unusually heavy or requires special handling, tell us at quoting so the right vehicle and restraint method are allocated.

Question 3

Do you carry dangerous goods?

Accepted Answer

Dangerous goods requirements vary by classification and route. Declare any dangerous goods when requesting a quote and we will confirm whether we can carry them and under what conditions. Do not send undeclared dangerous goods under any circumstances.

Question 4

Can you handle temperature-controlled freight?

Accepted Answer

Temperature-controlled requirements are assessed individually. Describe the product and the required temperature range when enquiring and we will advise whether we can support it.

Question 5

How do I request a freight quote?

Accepted Answer

Use the Get a Quote form on this site, or contact our team directly. The more detail you provide about dimensions, weight, site access and timing, the more accurate the quote will be.

Question 6

What information do you need to quote accurately?

Accepted Answer

Pickup and delivery suburbs with postcodes, freight dimensions and weight, pallet or item counts, whether either address is residential, whether a tail-lift is required, dangerous goods status, and your required timeframe.

Question 7

How long is a quote valid for?

Accepted Answer

Quote validity is stated on each quotation. Freight pricing is affected by fuel, lane availability and seasonal demand, so we confirm validity in writing rather than applying a blanket period.

Question 8

Do I need an account to send freight?

Accepted Answer

An account makes regular freight simpler to manage, but one-off consignments can also be arranged. You can register through the Sign Up page and our team will be in touch about account setup.

Question 9

How do I track a delivery?

Accepted Answer

Use the Track a Delivery page and enter your consignment number, reference number or customer account number. Note that the tracking interface on this site is currently a demonstration and is structured for connection to live consignment data.

Question 10

What is a consignment number?

Accepted Answer

A consignment number is the unique reference issued when your freight is booked. It appears on your consignment note and booking confirmation, and is the fastest way for our team to locate your freight.

Question 11

Can I get proof of delivery?

Accepted Answer

Yes. Proof of delivery is captured at handover and can be provided against your consignment number. If you need proof of delivery supplied automatically, raise it with our team when setting up your account.

Question 12

What happens if my delivery is delayed?

Accepted Answer

Our operations team aims to contact you when a delay is identified rather than waiting for you to enquire. If you need an update in the meantime, contact customer support with your consignment number.

Question 13

Do you deliver to residential addresses?

Accepted Answer

Residential delivery is possible for many freight types but has different requirements to commercial delivery, particularly around unloading. Flag residential addresses at quoting so a tail-lift or suitable vehicle can be allocated.

Question 14

How do I open a business account?

Accepted Answer

Complete the customer sign-up form with your business details and freight requirements. Our team will review the application and contact you about account terms and setup.

Question 15

How is freight invoiced?

Accepted Answer

Invoicing arrangements are confirmed during account setup and depend on your volume and payment terms. Contact our accounts team for questions about an existing invoice.

Question 16

How do I apply for a role at NB Freight?

Accepted Answer

Current vacancies are listed on the Careers page and each links to our online application form. You can also submit a general application if no current vacancy matches your experience.

Question 17

What licences do driving roles require?

Accepted Answer

Licence requirements depend on the vehicle class and route. Each vacancy states the licence category required. You will be asked to provide licence details as part of your application.

Question 18

Do you take applications from owner drivers?

Accepted Answer

Yes. Owner driver opportunities are advertised on the Careers page when available, and general applications from owner drivers are welcome at any time.

Frequently Asked Questions

Freight Services

Quotes and Bookings

Tracking and Delivery

Accounts

Careers

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